Customer Testimonials
I’m very disappointed with the finance manager who worked with me. I was promised 3 months no payments prior to signing and he somehow blew through the signing process without mentioning that he couldn’t do it. He proceeded to tell me that he would try to fix it. He couldn’t offer me 3 months of no payments but he could offer to pay half of my payments for 3 months. I agreed to that but still was not happy about the situation. I received my first 1/2 payment at a reasonable time but never received the final 2 payments. I’ve spoken ... Read More Google - Jun 11, 2026
Buying my new car here was an absolutely amazing experience; the employees were very friendly.
Mr. Sarfaraz Ahmed he was a wonderful help. I am very pleased .
I was getting routine maintenance on my car when Andy Santana told me my car was in high demand and showed me a 2026 Sentra sr. He was extremely helpful and made sure I loved everything about the car.
Thomas Delgado made our decision very easy. Great service. Thank you!
All people so nice 👍
Thank you Chris Oliva for helping me purchase my new 2026 Nissan Rogue this is our 10th car with the family, he is amazing! Please come see Chris Oliva for your future purchase!
Great experience! Eddy was a pleasure to deal with.
Sarfaraz was a pleasure to work with and was very understanding of our needs for our daughter's first vehicle. He was very helpful in identifying the best and most cost efficient options available. The rest of team was very helpful as well and made the purchase process very simple. I would definitely return again in the future.
Sarfaraz was an amazing sales person! He knew exactly what we were looking for without us telling him. Very knowledgeable and easy to work with. The whole car buying process went smoothly and we are very happy with our purchase.
Andy, thanks for our new Altima It was a pleasure, blessings👍🏼🙏🏾
Julio Valdez took his time and explained everything to me. He helped me so I could make an informed decision on what would be best for me. He took his time and didn't make me feel any pressure. I am very happy with my choice of vehicle. I have been coming to this dealership for over 30 years and that is because of people like Julio.
Was treated with respect. Was given plenty of time to look and ask questions. Felt comfortable dealing with them. Got a good car.
they took my needs & financial needs in consideration when I explaned my car was tottled in an accident
We found the car we needed, no surprises, no price hikes, just an honest conversation and quick service.
Jesus @ Universal Nissan was AWESOME 🤩 Thank You so much for all your help and time! Come see Jesus @ Universal Nissan.
(Translated by Google) I bought my Nissan Rogue thanks to the salesman Jesús Chirinos! Excellent service from him, very professional, kind, and patient in helping me throughout the entire process. I am very happy and satisfied. (Original) Compré mi Nissan Rogue gracias al vendedor Jesús Chirinos! Excelente atención de su parte, muy profesional amable y paciente al ayudarme en todo el proceso, estoy muy contenta y satisfecha
Thank you Jesus chirino, make my dream come true, I bought my Nissan Elantra, he is the best advice
(Translated by Google) I want to thank Jesús for all his help during the car buying process. From the very beginning, he was very professional, attentive, and transparent. He was always available to answer my questions and made sure everything went as smoothly as possible.
Thanks to his excellent service, I was able to get the vehicle I wanted without any problems. I wholeheartedly recommend Jesús to anyone looking to buy a car and wanting an easy and reliable experience. Thank you so much for everything!
(Original)
Quiero agradecer a Jesús por toda su ayuda durante el ... Read More Google - Jun 1, 2026
Jesus Chirinos was outstanding and truly exceptional in assisting me in my car purchase. Thank you Jesus and Victor Arana the sales manager!
Jesus Chirinos was amazing. Gave me all the information I needed. Very knowledgeable.Very happy with my wife new car. Put a picture of Jesus on your website. So all the Venezuelan buy car from him.
(Translated by Google) Andy's service was excellent, he's a great person and very helpful. (Original) Muy buena la atencion de Andy excelente persona muy buena ayuda
(Translated by Google) Andy was exceptional and helped us with everything we needed. (Original) Andy fue excepcional y nos ayudó en todo lo que necesitábamos
(Translated by Google) Andy showed us a Rogue in good condition for a super price... thanks always, brother (Original) Andy nos enseñó una rogue en buenas condiciones por un super precio... gracias siempre hermano
Raul at Nissan made this one of the easiest and best car-buying experiences we’ve had. My uncle recently purchased a vehicle from him, and from start to finish Raul was patient, knowledgeable, and never made us feel pressured into anything. He took the time to answer every question, explain all the options, and made sure we felt comfortable with the decision.
What stood out the most was how honest and helpful he was throughout the process. Buying a car can feel overwhelming, but Raul made everything smooth and stress-free. He genuinely cared about helping us find the right fit ... Read More Google - May 31, 2026
Great experience! I highly recommend Amir at your visit, he was professional, friendly, and made the whole process easy and stress-free. He answered all my questions and got me a great deal.
El mejor vendedor de la Nissan hace lo que sea para que te vayas montado en el carro que desees
Buying a car can be overwhelming, but Chris Oliva makes the entire process easy, clear, and stress-free. He genuinely cares about his customers and wants to make sure they fully understand every step before making a decision. We are very grateful for all of his help and highly recommend him to anyone looking for someone honest, knowledgeable, and truly dedicated to providing excellent customer service.
I had an excellent experience purchasing my 2026 Nissan Pathfinder SL from Chris Oliva. From start to finish, he was professional, knowledgeable, and genuinely focused on helping me find the right vehicle. He took the time to answer all my questions, explain the features of the Pathfinder, and made sure I felt comfortable throughout the entire process.
What stood out most was his honesty, patience, and commitment to customer satisfaction. There was never any pressure, and he made the buying experience smooth, transparent, and stress-free. Thanks to Chris, I was able to drive away in my new Pathfinder SL feeling confident ... Read More Google - May 30, 2026
I went to Universal for a Nissan truck. I took a test drive and the salesman gave me a price. I wanted more for my trade so he got a sales manager Victor to see if it is possible.
The sales manager Victor took over and tried to high pressure me into buying it. He replied to my objections with rude responses. This went on for a while until I stood up and loudly told him "I don't need this truck and I don't need to listen to this."
Another manager came over and I told ... Read More DealerRater - May 29, 2026
Purchasing a new car after 10 years was a breeze thanks to Sarfaraz! He was knowledgeable and made sure my questions were answered and he was an advocate for me to make sure I got the best deal the whole way through. Even after my purchase, he continues to be helpful with my questions. My two previous car purchases were from Nissan and I’ll always come back thanks to the great service. Definitely recommend!
Excellent attention , special thanks to the fabulous Desiree Puglia for her patience and support on buying our car
What an amazing team! I had Chris who helped find me the car, Richie who helped with my finance approval, and Simo who made sure I was covered for the future. Shoutout to the all star team! Highly recommended team!!
Service was okay, sold me a car that literally a month later I had to replace all tires. Found out that I did not have a spare tire, also the key fob is not working properly. Trying to get someone on the phone is a circus and no help. DO NOT BUY FROM THEM!!!!!!
Andy thanks for helping me getting this Rogue all in my name only. very Happy, totally recommended.
Good professional service and courteous people. They do what it takes to put you on the car that you want.
(Translated by Google) A very pleasant experience buying my 2026 Nissan Murano. Thomas Delgado is a salesman who adapts to all your needs. Keep up that work ethic! Best regards. (Original) Una experiencia muy agradable en la compra de mi Nissan murano 2026, Thomas Delgado un vendedor que se adecúa a todo lo que tú necesitas, continúa con esa ética de trabajo, un abrazo
Angela Rivera, thank you so much for my new car you made the process so easy, and I’m so happy with my new car. And Nicolas helped us a ton with the insurance.
Thanks Angelo Rivera and Staff at Universal Nissan for making leasing my 2026 Nissan Rogue a easy, honest and painless. Looking forward to future leasing or purchases 👏👏
Everyone was very polite and professional Extremely helpful and honest, It was a wonderful experience for my son‘s first car purchase. EXTRA thank you to Angelo Rivera, he was extremely informative, helpful & Patient.
Excellent experience! Angelo was awesome and super helpful and very nice as well.
Mark was a great service advisor throughout the entire process of servicing my pickup truck. From beginning to end, he was professional, helpful, and kept me informed every step of the way. I truly appreciate his excellent customer service and smooth communication.
Great service if you want to be treated like you're part of the family definitely come here gave me the deal of a lifetime and completely outdid every single dealer I went to within a 5-mile radius you can tell they care about their job and even more about their customers make sure to ask for justice.
* Lack of customer care and service awareness * Misrepresented warranty contract * Untrustworthy * Frustrating * Disappointing * Unprofessional * Inconsistent procedures, policy awareness * Poorly handled * Lack of accountability * Weak or no communication or responses * No customer relationship awareness or flexibility to problem solve * Lack of transparency * Poor execution when delivering final product, windshield cracks, chips, mats, paint chips, dents, emergency tire kits * Lack of cross-department knowledge, policies, contracts, warranties * The experience reflected poor internal coordination and a lack of communication between departments.
Very pleased with Amir’s service!!
(Translated by Google) Thanks Amir, it helped me a lot (Original) Gracias Amir, me ayudo un monton
Andy and Oliva, thanks for the help buying the New Rogue
Great place to buy or service your car friendly and knowledgeable staff.
Juan and the Universal Nissan team provided excellent service. From describing the vehicle to discussing our trade and the final price, everyone was professional and knowledgeable. Thank you for the great experience.
My experience was wonderful & Chris Oliva was excellent & very helpful & understanding in every aspect excellent person.
Julio Valdez was very friendly & gave excellent customer service.
Chris Oliva really thankkk youuuu so muchhhh I appreciate everything you always do for me and always take care of me!!!! And to the rest of the team Alex Vazquez Richard Harris Keith and Deya you guys never seem to surprise me with top VIP service. Love ya !!
Wonderful experience thanks to Jonathan Rodriguez. He was knowledgeable and able to answer questions I had about the used vehicle. During negotiations he was upfront and respectful, wanting to make the best deal for me as the customer. The process was continued by Kieth P in financing. He was very helpful in sharing my options and got me a low rate. Overall the process was smooth and the people were friendly. I would definitely recommend buying here.
Andy i thank you for clarifying all my questions and helping me obtain my new Rogue
(Translated by Google) Eddy Rivera's service was excellent! I brought an offer from another dealership and he beat it! He got me the model and color I wanted! Excellent service! I'm very satisfied 🙌🏻 (Original) Excelente la atención de EDDY RIVERA! Traje una oferta de otro concesionario Y ME LA MEJORÓ! Me consiguió el modelo y color que quería! Excelente servicio! Quede satisfecho 🙌🏻
We were attended by Thomas Delgado, Perfect assistance ❤️❤️❤️🙌🏽🙌🏽
Came back to Sarfaraz to update to a newer Nissan. Again he was incredibly helpful and got me in the perfect vehicle for me!
(Translated by Google) I love the great service! 🥰 The staff at the shop are super friendly; I always get my truck serviced there. I highly recommend them! (Original) Un buen servicio me encanta 🥰 son súper agradables todo el personal del taller siempre voy hacerle servicio a mi camioneta los recomiendo al 💯
The salesperson, Julio Valdez, was extremely helpful and went above and beyond to make the purchase worthwhile. He was straightforward and honest throughout the entire process. He followed up promptly on every phone call and email, demonstrating excellent communication and professionalism. When we encountered an issue with an unwanted extended warranty—something that was not his responsibility—Julio did a fantastic job resolving the situation quickly and effectively. His dedication to customer satisfaction truly stood out.
We had an excellent experience purchasing a SUV with Mr. Rivera. All process was clear, fast and easy, no hassle and outstanding customer care.
All dealerships are the same; bait & switch and take up an entire day. I regret buying the scam “Certified Pre Owned” cost me $900 in repairs at the local dealership one week later and was missing body parts, and of course Universal Nissan would not take care of it - unbelievable.
Richard Harris and Chris Oliva took great care of me on my purchase for my Rogue!
I would like to express my gratitude for the courtesy, professionalism, and attentiveness that Mr. Raul Ruiz extended to me during the recent purchase of my 2026 Murano Platinum. Without his assistance and flexibility, it would have been very difficult to finalize the transaction. Furthermore—and no less importantly—Raul is always available (thanks to his extensive experience) to assist me with any questions or configuration and adjustments I have needed to make on my new Murano. Thank you once again, Raul, for all your help. Jose del Pino
Excelente atencion sobre todo Angelo Rivera, Universal Nissan me ayudo a obtener mi SUV Rogue Platinium por lease, ya que en otros dealers no tube la misma suerte.
My sales person was accommodating and a pleasure to work with, I have dealt with him in the past.
It was a pleasure doing business with Universal Nissan. Sales were helpful and not aggressive. The finance department can improve with better transparency.
Chris Green is the best sales person we have ever worked with. We will never use anyone again for all of our auto needs!
The customer service at this dealership is absolutely horrible. My stepdaughter, Christina Cardona, has a 2025 Nissan PATHFINDER which was recalled and they gave her 2025 Nissan Rogue. Her current vehicle the Rogue has transmission issues which she provided via video documentation. This dealership has held her hostage nearly all day long only to tell her that there is nothing they can do since they couldn’t replicate the transmission discrepancy. This is not how customer service goes. Not to mention she is a disabled Air Force veteran who has put her trust and faith to this dealership only to be treated ... Read More DealerRater - Apr 9, 2026
Compré mi Nissan Kicks aquí y la experiencia fue increíble de principio a fin. El proceso fue transparente y sin presiones. Muchas gracias a Eddy Rivera por su paciencia y profesionalismo. ¡Altamente recomendados!"
Great customer service the best ever everyone was very understandable and care for the customer
I had an absolutely outstanding experience purchasing my car, and it was all thanks to the incredible service I received from this employee. From the moment I walked in, Luis Garcia was welcoming, attentive, and genuinely interested in helping me find the perfect vehicle.
They took the time to listen carefully to my needs, answered all of my questions with patience and honesty, and made sure I felt confident every step of the way. What really stood out was their professionalism and transparency ,there was no pressure at all, just honest guidance and support.
Their knowledge about the vehicles and ... Read More DealerRater - Apr 4, 2026
I had a very pleasant experience at Universal Nissan. The entire team was incredibly attentive and thoughtful throughout the whole process. They took the time to explain everything in detail and made sure all of our questions were answered. I really appreciated their patience and professionalism. Highly recommended!
Wasn't an all day experience so definitely appreciated that after a long day at work. Very friendly, showed me what I asked for and wasn't pushy. Listened to my wants and needs for my future vehicle and was honest about my options. I'd definitely come back or hopefully upgrade with Raul in the future.
Albert was my salesman and was extremely helpful with my purchase. made it smoot and easy
The entire process was smooth and seamless, my interaction with all employees was professional. Mike Perez went above and beyond.
It’s been a long time since I felt like the dealership really tried to earn my business. I have been a loyal Toyota buyer for 25 yrs. I like what u are doing with the Nissan brand and your sales people are top notch. I did not know that I was going to buy a car but was sold on the personal experience. Nice work
I did everything over the phone, even helped me secure the vehicle I wanted with my challenged credit. They took it very serious and helped me. Got myself an 2015 Audi s3, love the car and is in great condition. Would definitely buy from Universal Nissan again whenever my wife is ready for a new vehicle.
Excellent service, thank you Amir and Juan, was the best experience ever. 100% recommend. Come and see them
Our experience was flawless and we love our new (to us) car. We spoke with quite a few dealerships and Universal was the best.
Truly thankful for Raul. He has been great, very professional and knowledgeable of everything Nissan!! He has taken the time to explain everything step by step and has answered all my questions! He helped me get into a 2022 Nissan Rogue (certified) and I love it. I will definitely be back for my next car!!!
Great service and excellent customer care! Very professional, helpful, and made the whole process easy. Highly recommend!
Chris is always great to work with. He is quick, provides great pricing and gets the job done!
I have been a customer for over 18 years. I have purchased 1 Altima and 7 Maxima’s. My most recent purchase was a 2023 Maxima Platinum, very satisfied with the quality and service. Kudos to the staff at this dealership.
Negative stars took several phone calls waiting on hold 2 trips to the dealership and my husband told them EXACTLY what I said and THEN they fixed it hot garbage service
Great customer service from the sales department to the service department. Prompt response to customer queries
Universal Nissan was amazing, I was so nervous going in , and just really had a few questions, I have bad credit , no money down and no co signer , but I walked in and meet Albert who is so friendly and reassured me everything was going to be ok , Nissan took my very low trade in and payed of the rest of my loan and I couldn't be happier! I love my new Nissan kicks !
Everyone is so friendly and knowledgeable. We were totally satisfied with how everything went so smoothly.
The entire process of buying the 2025 Kicks went very well and I'm very happy with the whole negotiation, thank you all very much.
From start to finish everyone was professional, friendly, and courteous. I got a great deal and was very happy.
Best service I ever had I love it everybody is nice and super clean place recommend 100%
Muy profesionales , muy contenta con su trabajo, satisfecha con toda la ayuda brindada , muy complacida
was not given all finance options including Nissan financing. way too much high pressure on options that would make him more commision instead. Terrible trade in amount. my car was worth more than $1000
Aún esperando para solucionar un problema en una luz pendiente desde que compré el vehículo
Just fantastic. I felt the level of service was like I have never received at any dealership.
Everything was done in a quick and efficient manner without feeling rushed. There was no pressure from the sales staff. They listened to my needs and wants and helped me make the perfect selection for my family.
Excellent and professional customer service. Andy Santana was very courteous. I will definitely be an advocate for him.
My sales person was Mr. Martinez...he was very respectful and he was trying to kept the word on pricing but NOT the final price. But is something that happened on every car dealer. Even paying in cash always a delay back and forth.
