Pleasure to work with Drenis Ozuna he very hopeful very detailing and answering all my question . Not only help me found me a car also help me to get insurance thank you Love my car

(Translated by Google) Excellent service, I recommend it 100%. It helped me a lot to change my car and I'm leaving happy with my new car 🔥🔥 (Original) Excelente servicio, lo recomiendo 100% me ayudó muchísimo para cambiar mi automóvil y me voy feliz con mi nuevo carro 🔥🔥

Appointment for an oil change on Saturday 11.07.26 at 9:30 a.m. I left the dealership around 12:45 p.m., drove for approximately 8 min when I noticed something was wrong. When the traffic light turned green, my vehicle struggled to move forward, almost as if it were being held back. At the next red light, there was so much smoke surrounding my vehicle that I could barely see the cars next to me. Other drivers began honking to alert me that the smoke was coming from my car. I immediately pulled over and called Nissan Universal. I asked to speak with Jotzam Torres, who had assisted me during my visit. I explained the situation and urgently requested assistance because I was afraid to restart the vehicle. There was an extremely strong burning smell, and the amount of smoke was alarming. I was concerned that the vehicle could catch fire or explode. I was parked on the side of John Young Parkway with my 8 year old son. He had not eaten anything since breakfast, and my phone battery was also critically low. Jotzam attempted to contact Nissan Roadside Assistance on my behalf, but he was told that I had to call them directly. Approximately 20 minutes passed before he called me back to explain this. First situation:My experience with Nissan Roadside Assistance was equally frustrating. When I called Nissan Roadside Assistance (Case #69207859), I explained to the representative that my phone battery was about to die and that I urgently needed a tow truck. She asked for my license plate number. I asked whether she could retrieve it from the vehicle information already in Nissan's system or guide me through finding it in the Nissan app, since I was approximately two blocks away from the vehicle, trying to get something to eat for my son. Despite explaining that my phone was about to die and that my vehicle was producing excessive smoke and smelled strongly of burning, the representative suggested that I charge my phone and call back. I asked her how I was supposed to do that when, as I had already explained, I could not safely restart my vehicle because of the smoke and burning smell. Ultimately, I had no choice but to walk back to the vehicle with my son to retrieve the license plate information. By the time we returned to the restaurant, the food I had ordered for my son had already been thrown away. To make matters worse, even after clearly explaining that my vehicle was smoking heavily and smelled like something was burning, the representative entered the request as a tire service instead of a tow service. Fortunately, approximately 4 minutes later, I received a text message confirming the service request. I noticed the mistake immediately and had to call Nissan Roadside Assistance again to request that the service be corrected to a tow truck. I have already emailed them my complaint. 2. Second Situation: Customer Service at Nissan Universal Body Shop We arrived at Nissan Universal in the tow truck. I went to Jotzam's office, where he was speaking with someone. He came out, took our keys, and asked us to have a seat in the lobby. Approximately 30 minutes later, I sent him a text message asking if he could retrieve the groceries from my trunk and either bring them to me or place them in a refrigerator before they spoiled. I also wanted my son to have something to eat from the groceries, since I had already explained that he had not eaten anything since breakfast. Once again, I want to emphasize that we had arrived for our original 9:30 a.m. appointment, and by this point, we had spent most of the day in the dealer. Jotzam told me he would bring the groceries to me. Around 4:00 p.m(30 min later). I texted him again to ask whether there were any updates regarding my vehicle, as absolutely no one had explained what had happened to it or what was wrong. I also wanted to know about my groceries. His response was that they were almost finished with the vehicle. I was extremely surprised by this response. How could my vehicle be almost ready

I recently visited Universal Hyundai for several recall repairs and an oil change. Overall, I appreciate the service provided and the staff's assistance throughout my visit. Everyone was helpful, and I appreciate the attention given to my vehicle. However, the biggest downside was the wait time. Having to spend approximately six hours at the dealership for these services was very frustrating and much longer than expected. I understand that repairs and recalls can take time.

Recently moved to the area, needed a service quit. Carlos received me without an appointment and in a few hours my car was ready. A+ service. Highly recommended.

After our unexpected situation that caused a lot of stress, Julio was quick to help us with our issue and relieved all our worries! Such a big help, couldn’t be happier! Julio is the guy to go to!

If your ever shopping around for a vehicle let me tell you, Julio Valdez from universal Nissan is so honest and knowledgeable on purchasing vehicles that it makes the experience so easy and clear that it makes you feel like buying two cars. Julio is very respectful and makes purchasing a vehicle enjoyable instead of stressful, i definitely recommend him for all your vehicle needs. Thanks Julio your amazing at what you do.

My saleswoman Jovania was truly exceptional. She was very knowledgeable about the car we were looking into. She was very patient with us and walked us through it. Made the process so much easier.

jovi was super kind and easy going during the buying process, i would recommend her to anyone, She went above and beyond to make sure everything went smoothly, If you're planning to buy a car, I definitely recommend asking for jovi. Excellent customer service and a great experience!

Jovi was literally amazing! She was extremely kind, helpful, and patient throughout the entire process. She went above and beyond to assist me and my family and made sure we were well taken care of.

Fadi was the best ever, I will recommend him to everyone that I know.

Jovi was great

No I, was awesome to work with. She was very knowledgeable and made my purchase enjoyable. If you want a Nissan, go see Jovi, she will make a great deal for you.

Jovi was amazing